Refund & Cancellation Policy

Full payment for all programs is required in advance, except where a written agreement is made for monthly installments. The option to pay in installments applies only to Security Comms Clarity coaching programs longer than four sessions.

 

For Security Comms Clarity, clients are expected to complete the free Security Comms Clarity Scorecard as part of the initial consultation process. If a client declines to complete the Scorecard, a paid System Mapping Session will become a mandatory first step before either service can commence. The fee for the System Mapping Session is non-refundable. However, if the client subsequently enrolls in a full program consisting of a minimum of four sessions, the 50% of the System Mapping Session fee will be credited toward and deducted from the total program fee.

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Session cancellations or rescheduling must be made at least 48 hours before the next scheduled session. This applies to all sessions, including the System Mapping. If the client does not cancel or reschedule within this timeframe, the session will be counted as delivered and is therefore non‑refundable.​

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If a client chooses to cancel a program in its entirety and communicates this decision to CyberNeuroLanguage by canceling the program through the website and/or by submitting a cancellation request to info@cyberneurolanguage.com, CyberNeuroLanguage will refund any unused portion of the program fee, corresponding to sessions that have not yet been delivered.

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The same policy applies to the CNL Standby Coach, a 3‑month VIP coaching program offered selectively to clients whose goals and circumstances are a good match for the program's format and level of support. Any refund will be calculated on a pro rata basis according to the number of unused months remaining in the program at the time of cancellation.

 

Sessions already completed, as well as sessions counted as delivered due to late cancellation or rescheduling, are non‑refundable.